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Star Alliance’s new home at Heathrow

London – The new Terminal 2 – the home of Star Alliance at Heathrow – threw open its doors to welcome its first passengers, marking the start of a new travel experience for the 12 million Star Alliance passengers who pass through this UK airport every year.
 
Star Alliance member airline United is the first to move in to the new facility, known as Terminal 2, the Queen’s Terminal for her Majesty Queen Elizabeth II.

All 23 Star Alliance airlines operating Heathrow will move over the next six months: The first time all member airlines will be collocated at the airport.
 
“After many years of planning and construction, tests and optimisation, we at Star Alliance are proud to welcome the first passengers into the new terminal,” said Star Alliance CEO Mark Schwab.

“It is particularly fitting that one of our five founder members, United, should operate the first flights from this terminal, which sets new standards for Alliance customer service and seamless travel at this important hub airport.”
 
Terminal 2, designed by lead architect Luis Vidal, was jointly developed by Heathrow, Star Alliance and its member carriers, with the aim of establishing a true seamless hub at one of the world’s premier international airports.
 
Once all airlines are in residence, connections for transfer passengers will be smoother than ever before at Heathrow, with a standardised minimum connection time of just 60 minutes.
 
Technology is integrated into the terminal experience and will be used throughout to give the passenger control of their journey. The check-in area has been specially designed for speed and efficiency.

Airlines are grouped in zones, while a row of 81 common use self-service kiosks can be used by any passenger to check in and/or print a bag tag before they proceed to a bag drop desk to hand their luggage to an agent.

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