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Johannesburg - South African Airways (SAA) said on Wednesday that it has strengthened its global position by being awarded a 4-Star rating for the thirteenth consecutive year.
SAA celebrates its 81st birthday this month.
“The 4-Star rating shows that we are on the right path as we implement the long-term turnaround strategy (LTTS), in that it recognises continued quality improvement in our on-board product and service and the continued improvements to airport product and service levels at our base in Johannesburg, said acting SAA CEO Nico Bezuidenhout.
“Awards demonstrate that the airline can rightfully stand its ground as one of the leading airlines in the world, despite the challenges it faces. Awards also engender a sense of pride in the airline from customers and airline employees alike. Our customers can continue to expect a high quality of product and service from us.”
The 4-Star rating was awarded to SAA by Skytrax, the independent, global airline rating organisation.
“South African Airways has maintained quality levels throughout what has been a difficult year for the airline, delivering world-class Product and Service standard to their customers, making this 4-Star Airline ranking well-deserved," said Edward Plaisted, CEO of Skytrax.
“The 4-Star ranking signifies that the airline has achieved a good standard of product across all travel categories, with standards of staff service delivery in both the on-board and airport environments also being well ranked.”
The Skytrax Star Ranking audit examines more than 800 areas of product and service delivery, across both airport operations and the cabin experience.
Last month SAA was awarded as both “Best Airline in Africa” and “Best Business Class to Africa” from US travel magazine, Business Traveler.
READ: SAA floats domestically, trips on long-haul
