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Eskom apologises for power problems

Dec 16 2011 13:28 Sapa

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Johannesburg - Eskom is experiencing problems with its online vending system and selling electricity pre-paid vouchers, the power utility said on Friday. 

"The system is slow and will have to be shut down for close to two hours from 10am this morning," said the power utility.

"We regret the inconvenience and apologise to our customers, as well as vendors."

The company said it was putting remedial measures in place and hoped to get its online vending system back to normal as soon as possible.

It said high level resources and expertise had been deployed to upgrade and improve the performance of the system, which had been experiencing challenges in recent months.

Eskom's online vending system supplies electricity tokens to over four million pre-paid customers through six national vendors and about 10 000 outlets countrywide.

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