Vodacom reassures on retrenchments
Johannesburg - Mobile telecommunications group Vodacom Group [JSE:VOD] on Wednesday reiterated that it will not retrench staff amid changes to the way its call centres are organised.
This followed accusations from the Communication Workers Union (CWU) that it intends to retrench about 1 000 workers.
"We have also learnt with dismay that Vodacom wants to convert some workers into labour brokers," said the CWU.
As part of changes to its call centre structure, Vodacom said it has created the opportunity for more than 700 call centre staff currently contracted to Vodacom via third parties to take up permanent positions with call centre specialist companies.
Vodacom said it is planning to make a number of changes to the way its call centres are organised. "There will be no retrenchments due to these steps," it said.
"In order to establish centres of excellence with specialist call centre providers, approximately 1 000 call centre agents currently contracted to Vodacom via third parties will now be contracted to these call centre specialists.
"There will be no changes to the remuneration and benefits of these staff. Approximately 275 staff will be redeployed within Vodacom," the group said.
"We have made every effort in planning this change to ensure that there are no job losses," said Portia Maurice, chief officer: corporate affairs.
"We're pleased that by working with our call centre partners, we've managed to provide more than 700 temporary staff with the certainty and security of a permanent home with specialists in their field. We have through this process managed to create rather than shed jobs," Maurice said.
They should fire many of them... My experience with their call operators is far from good.
Vodacom's service in general is rubbish. In the area where I live, Bichacres Kempton Park, we have been without Vodacom service for two weeks as a result of a "burnt out" transformer according to the call centre and no idea at all, say the call centres, as to when the service will be repaired/restored
u should be the first to be fired for writing this hogwash. How i wish they can unemployed and come back to haunt you. rob you.
Call centres suck...they are an insult to our intelligence. Try speaking to a manager or someone with some authority to sort out a problem.... ABSOLUTELY NO WAY...there are no seniors or managers. Responsibility is non existent.Even though I've been a customer since 1993/4 I will move to Cell-C as soon as my contract ends.
I have been so irritated with the sms's from Vodacom; I am already a client and constantly have to deal with them calling me regarding a contract. My husband often travel overseas; so the call they make is either on his account or their own account; not surprize that they will fire the lot and start connecting to people directly; obviously the people that is not already an existing client!!
And the whole new image thing....looks a lot like its just re-branding from Vodafone UK
Bwaaahaaahaaa! - How the hell do you convert a worker into a labour broker???? "We have also learnt with dismay that Vodacom wants to convert some workers into labour brokers," said the CWU.
...and Vodacom,red or blue your service sucks!!
I am a Vodacom dealer, guess what I always have to beg for service. Send emails to staff who are never at thier desk. Don't even query payments due to you, you are wating your time. Wait 90 days for Vodacom to pay you. Thank goodness Vodafone is here to rattle the cage. Everyone there should re apply for thier jobs. Have you been to Vodaworld? There is never anyone available to attend to you, where are they? At the gym or coffee cell.