Johannesburg - Mobile operator Vodacom Group [JSE:VOD] on Thursday
denied that its network outage was related to the Regulation of Interception of
Communication Act (Rica) deadline.
"The engineers are still working on the network outage
- apologies to everyone affected. Just to confirm, this is not related to
Rica," the group said on its Twitter account.
Vodacom earlier apologised via Twitter that "certain
customers" were having difficulties calling or sending text messages on
The group tweeted: "We're aware that certain customers
are experiencing an inability to call or SMS. Sincere apologies, we're working
on a fix."
In a press statement the group added: "We are currently experiencing
network issues in some areas. Our engineering team is working hard to resolve
On Wednesday, the group also confirmed that it was having
trouble with its network.
"We can confirm that a small percentage of our
customers have experienced a delay in using our USSD recharge system. The
airtime has been credited but in some cases it is not yet reflecting on the
individual's balance. We would like to apologise to any affected customers and
assure them that their recharge will be visible on their account shortly,"
Richard Boorman, Vodacom's executive head of media relations, told I-Net Bridge.
Sim cards not registered ahead of the deadline on Thursday
midnight would be cut off, the operators stressed. Operators confirmed that
they were expecting a last-minute rush to register as 2.7 million sim cards still
need to be registered.
MTN’s South African unit said about 10 000 users were affected by network issues.
“At the moment, we are not aware of any prevalent network problems but have experienced data-related network issue earlier today,” MTN said.
The company said the glitch has since been resolved.