Fin24

Vodacom claims sabotage to its network

2011-07-01 15:41

Johannesburg - Vodacom Group [JSE:VOD] CEO Pieter Uys on Friday claimed that the mobile operator had been a victim of sabotage on its fibre networks.

In an interview with regional radio station Jacaranda 94.2, Uys said that at least one of the recent outages to hit the group was caused by sabotage.

On Thursday Vodacom's network went down for a large portion of the working day as a result of multiple failures of transmission equipment. This meant that subscribers were unable to  make calls or send text messages.

Uys told DJ Darren Scott:" Yesterday was not a great time for me, we worked through it and we know what is wrong and what we have to do to make it better going forward."

Uys compared the network failure to a hosepipe being severed in two or three pieces with water unable to go through.

"So we fixed that pretty quickly, but because so many subscribers are connected to those elements of the network, they all start calling, and it puts more load on the network and it's a snowball (effect). We had a similar situation six years ago," he said.

Uys denied that recent failures were as a result of Vodacom's network being overloaded.

"But the network should be able to cope with it. One of them at least was also sabotaged because we could see the holes were dug in two places exactly in the right spot, cut just our cable off (sic). But we should be able to work around it." 

Elaborating on potential acts of sabotage, Uys said: "So what happens is these fibre networks are normally put underground and what was so odd in this situation in the middle of the bush, far out of anywhere, someone had dug a hole, a smallish hole right above the cable, and he didn't take the cable, he just cut it off. The same thing happened in another place."

"We (are) definitely investigating," he said. Thursday's outage was related to failures in two places, which should not have caused the network to "fall over", he added. 

Comments
  • Robbie - 2011-07-01 16:07

    Disgruntled ex network employee?

  • grocer - 2011-07-01 16:07

    Ja rrrright.

  • Ingrid Sinclair - 2011-07-01 16:12

    prove it Mr Uys. --- Irate Vodacom customer!!

  • Lump of coal - 2011-07-01 16:13

    We are useless but it's not our fault !!!!! Do you even hear yourselves Vodacom ???

  • Sooth Slayer - 2011-07-01 16:20

    'snowball effect..." uummm, that sounds like an admission that the network got overloaded to me.

  • John Nicholas - 2011-07-01 16:21

    So how does a network problem account for this:- My girlfriend's phone goes down and stays down for most of yesterday, at work and at home (30km apart). My phone was fine the whole day. Even when both phones were right next to each other the result was the same ie. no service on one, normal service on the other, for several hours. Both Vodacom obviously.

  • ZAF Mike - 2011-07-01 16:23

    Never heard of back up? Then again, why should they care. They still deduct the money from your bank account.

  • John - 2011-07-01 16:23

    ja ,right we believe everything you say specially the bit about not being over suscribed.

  • Gerald - 2011-07-01 16:25

    So the guy's just waiting for them to relax then... snip! In Zulu - "He's caught them where theyre small".

  • Ross - 2011-07-01 16:25

    Of course they would say that. It's never their fault!!

  • Tolerant - 2011-07-01 16:27

    Maybe they were looking for the Kruger millions?

  • Ric - 2011-07-01 16:32

    A 2 year old could probably break the vodacom network.

  • Vang yay - 2011-07-01 16:39

    I think they are lying! Why is then that some Vodacom users were never without a connection, and others were completely off? I don't buy these lies. Vodacom owes their subscribers more than just a lame excuse and blaming others. They sound almost like Escom. All Vodacom users should show their disappointment by not accepting the apology and by boycotting the company for a month.

  • ibrahim.shaik1 - 2011-07-01 16:43

    vodacom is lying...they are overloaded.

  • YES - 2011-07-01 16:48

    Cellular phone are throughout the World a cut throat business - no honesty and competition is fierce. Just look up North to get what I mean. It happened twice already as it calls upon management of Vodacom to be vigilant and not bask on the popularity of their brand anymore.

  • Obama Bin Laden - 2011-07-01 16:54

    at least they're not blaming apartheid

  • akhtar - 2011-07-01 16:55

    utter lies!!! i know for a fact that their soft switch caused the problem.what a dirty liar.

      roboman1 - 2011-07-01 17:51

      and Ahktar, do you work for MTN or Cell C?

      roboman1 - 2011-07-01 17:59

      MTN or Vodacom Ahktar, come on, which one employs you?

  • Iran999 - 2011-07-01 16:57

    Never them ?? Whole Network on a couple of 'hosepipes' !! What a joke !

  • Lembede - 2011-07-01 17:01

    Competition is rough out there.

  • Valium - 2011-07-01 17:06

    Those darn mole-rats!

  • Shane - 2011-07-01 17:21

    Oh please come on dont make up stories Vodacom... admit it you guys buggered up

      Mark - 2011-07-01 21:20

      And Still is

  • bra-wall - 2011-07-01 18:31

    ok....?

  • NetFundi - 2011-07-01 19:17

    Its bull dust,all Enterprise Networks are built for High Availability=Resilience=Redundancy.

  • mr.bert - 2011-07-01 19:27

    I am surprised they did't try and blame Telkom, it always worked in the past?

  • Mark - 2011-07-01 21:19

    Technical stuff is one thing. Now I can Call Around in Africa. Rica'd even data yet my Server in USA don't allow my connection due to UNSTABLE NETWORK CONNECTION. Please Vodacom Sort THis Out I'm Only Playing PANGYA

  • ChrisW - 2011-07-01 21:29

    Old Julius wil stop at nothing..........

  • Jimmy - 2011-07-02 09:35

    Sensationalism - can I suggest (if the story is true) that it was no more than common thieves, cut the cable, found no copper in it and moved on?

  • Jacob Zuma - 2011-07-02 09:46

    P I G E X is to blame!

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