• Voter paralysis

    With so much tilting voters against change, democratic reason is the loser, says Solly Moeng.

  • The power of perseverance

    True grit is a reliable predictor of who will achieve success in life, says Ian Mann.

  • It's the system

    The system sucks and it’s being used far too often as an excuse, says Mandi Smallhorne.

All data is delayed
Loading...
See More

Vodacom: Outage over

Jun 30 2011 20:13
Sapa

Company Data

VODACOM GROUP LIMITED [JSE:VOD]

Last traded 166
Change 1
% Change 0
Cumulative volume 1125331
Market cap 0

Last Updated: 27-05-2016 at 05:00. Prices are delayed by 15 minutes. Source: McGregor BFA

Related Articles

Vodacom denies outage Rica-related

Vodacom tweets network problems

Million Vodacom users not registered

MTN, Vodacom on track for Rica deadline

Telkom puts Nigeria sale on hold

SA keen to keep Vodacom stake

 

Johannesburg - Mobile operator Vodacom Group [JSE:VOD] said late on Thursday that subscribers affected by a network outage "should now see their service being restored," following an overall degradation of service for most of the afternoon.

Shortly after midday, the group apologised via Twitter that "certain customers" were having difficulties calling or SMSing on its network.

The group tweeted: "We're aware that certain customers are experiencing an inability to call or SMS. Sincere apologies, we're working on a fix."

It also used the social networking platform to deny that its network outage was related to the Regulation of Interception of Communication Act (RICA) deadline later today.

"The engineers are still working on the network outage - apologies to everyone affected. Just to confirm, this is not related to RICA," it said.

The group said the cause of the outage, which affected subscribers in selected spots across the country, was a multiple failure of transmission system equipment. This transmission system, it added, provided the connectivity to support the wireless network. The transmission failure, which occurred late this morning, had a knock-on effect on other areas of the network. This resulted in an overall degradation of service, Vodacom said.

On Wednesday, the group had confirmed that it was having trouble with its network.

"We can confirm that a small percentage of our customers have experienced a delay in using our USSD recharge system. The airtime has been credited but in some cases it is not yet reflecting on the individual's balance. We would like to apologise to any affected customers and assure them that their recharge will be visible on their account shortly," Richard Boorman, Vodacom's executive head of media relations told I-Net Bridge.


 

vodacom group

 
 
 

Read Fin24’s Comments Policy

24.com publishes all comments posted on articles provided that they adhere to our Comments Policy. Should you wish to report a comment for editorial review, please do so by clicking the 'Report Comment' button to the right of each comment.

Comment on this story
41 comments
Comments have been closed for this article.
 

Company Snapshot

We're talking about:

THE DEBT ISSUE

Debt is one of the biggest financial issues facing South Africans today. Find out how you can avoid and manage your debt with Fin24 and Debt Rescue.
 

Money Clinic

Money Clinic
Do you have a question about your finances? We'll get an expert opinion.
Click here...

Voting Booth

Would you take out a payday loan?

Previous results · Suggest a vote

Loading...