Vodacom: Outage over

2011-06-30 20:13

Johannesburg - Mobile operator Vodacom Group [JSE:VOD] said late on Thursday that subscribers affected by a network outage "should now see their service being restored," following an overall degradation of service for most of the afternoon.

Shortly after midday, the group apologised via Twitter that "certain customers" were having difficulties calling or SMSing on its network.

The group tweeted: "We're aware that certain customers are experiencing an inability to call or SMS. Sincere apologies, we're working on a fix."

It also used the social networking platform to deny that its network outage was related to the Regulation of Interception of Communication Act (RICA) deadline later today.

"The engineers are still working on the network outage - apologies to everyone affected. Just to confirm, this is not related to RICA," it said.

The group said the cause of the outage, which affected subscribers in selected spots across the country, was a multiple failure of transmission system equipment. This transmission system, it added, provided the connectivity to support the wireless network. The transmission failure, which occurred late this morning, had a knock-on effect on other areas of the network. This resulted in an overall degradation of service, Vodacom said.

On Wednesday, the group had confirmed that it was having trouble with its network.

"We can confirm that a small percentage of our customers have experienced a delay in using our USSD recharge system. The airtime has been credited but in some cases it is not yet reflecting on the individual's balance. We would like to apologise to any affected customers and assure them that their recharge will be visible on their account shortly," Richard Boorman, Vodacom's executive head of media relations told I-Net Bridge.


  • The All Seeing Eye - 2011-06-30 20:35

    Wasn't today the rica cut off date?? SOunds like VodaCom might have some software issues. LOL

      Marcell - 2011-07-01 06:58

      The real issue: Vodacom!

  • Jack Black - 2011-06-30 20:48

    They're lying, my cell is still not connecting to the VodaCrap network

  • 50something - 2011-06-30 20:57

    Still having problems getting SMS's through

  • half-pint - 2011-06-30 21:25

    And yet there is still no coverage in Durban :-(

  • suspiciousme - 2011-06-30 21:28

    BS. 21h27 and I still have "no access to network" Exactly who do you think you are fooling? Certain customers, my ass! Trying to make it sound like maybe 10 or 20 while its more like 10 or 20 thousand!

      Tomas - 2011-07-01 08:26

      I think its more in the millions! Everybody I know who's on Vodacom is having problems.

  • Dave - 2011-06-30 21:37

    Unacceptable and hugely detrimental to business over month and quarter end _ Vodacom have done this to me twice in the last week - they should be held accountable for lost business

  • Johan Mynhardt - 2011-06-30 21:38

    Lies. I'm still disconnected.

  • Len Anderson - 2011-06-30 21:42

    Ok, I lost business today due to Vodacom's inability to provide a service to which I subscribe to, and pay significantly for. This, in my opinion falls into the realms of Consumer Protection.

      Kim - 2011-07-01 07:06

      MTN has had exactly the same problems. It is not only Vodacom.

  • Abdul Moosa - 2011-06-30 21:55

    Coincidently FNB customer using “Chip and Pin” cards could not access their funds via FNB ATM`s. This makes you wonder If the FNB ATM failures are somewhat linked to the Vodacom Network problem.

  • Justin.D.Glenn - 2011-06-30 22:10

    22h10 and still "No Service". Just another bunch of lies by Vodacom.

  • Tracey Clark - 2011-06-30 22:13

    this is such a lie, it is not over. I still have no coverage on my cellphone. No more Vodacom for me after this contract is over in 2 months time!!!

  • adiama - 2011-06-30 22:22

    Mine is still not working...

  • possum - 2011-06-30 22:29

    22:25 Thursday 30 June 2011, still no f**king signal!! VODACOM....get your act together!!

  • OZNOB - 2011-06-30 22:33

    FOR THE AMOUNT that vodacom earns daily from its subscribers daily this is hogwash

      Thor - 2011-07-01 09:14

      We should be getting an amount of at month end for no service. If we even dare not paying we get cut without a change to explain yet the same does not apply to them.

  • Eben - 2011-06-30 23:22

    Apparently they tried to RICA Chuck Norris....

  • Henk van Tonder - 2011-06-30 23:28

    Rubbish, the breakdown isn't fixed! The headline is nothing but spin! Can the press please stop regurgitating Vodacom press releases without first finding out if their statements are true. It's 11:30pm and still no connection her in Cape Town.

  • henning.lubbe - 2011-06-30 23:56

    Compensation is in order... the bill comes on time as well as the cut off if it isn't paid!

  • sean07 - 2011-07-01 05:45

    I'm with MTN and had the same problem.

      Jason - 2011-07-01 10:41

      yea my man they all one and the same!!different names though and a cent here and there but the same towers,services and bosses , getting together every month around the dinner table discussing ways of taking more money from us the poor customer with less service...and vodacom leads the pack in this service at all but charging big time for it!!!we need a independent operator from somewhere and preferably with no government connections in high places!!

  • LLEWELLYN - 2011-07-01 06:16


      PlayOn - 2011-07-01 16:36

      You should remember that 2 years ago MTN had a very similar network failure which affected users across the country. This is the 1st time in at least 11 years that there has been such a failure to this extent. Be careful of knee-jerk reaction and always thinking the other operator must be better. You may well be disappointed.

  • shanns - 2011-07-01 07:09

    vodacom signal sucks big time.....

  • SuperCal - 2011-07-01 07:33

    SA is lucky, you only get it once in a blue moon. Here in Moz Vodacom goes out for a day at a time with no explanation. Just shut down. everyone....This company is very badly Managed

  • Ferdie - 2011-07-01 07:38

    Ever heard of standby equipment? I am in Pretoria. How can one transmission failure lead to another transmission failure in Durban? Lack of maintenance and lack of war gaming their operations I would say.

  • johan - 2011-07-01 07:53


  • Blade - 2011-07-01 08:13

    Vodacom is not red,it's dead.

  • The U - 2011-07-01 08:23

    Well, actually it had everything to do with RICA! There was some sort of system bugger up where they disconnected the wrong numbers. This is why only some people were affected.

      PlayOn - 2011-07-01 16:33

      Uh, no. It really had nothing to do with Rica. It had to do with multiple points of failure. 2 x fibre breaks and 1 x hardware failure at Doornfontein exchange.

  • Tomas - 2011-07-01 08:28

    Friday morning and still having problems. I'm cancelling my contract today, and I am NOT going to pay a penalty. This constitutes breach of contract from Vodacom's side, so it's enough grounds I think to terminate the contract. Any legal eagle here have an opinion...

  • Hornbill81 - 2011-07-01 08:40

    "certain customers" not one person I have spoken too had service. Thus my opinion is more like all customers! You can not pull the wool over our eyes anymore vodacom, not with forums, twitter etc and the good old pub. Lies get you nowhere except a bad name.

  • lamha vukawe - 2011-07-01 09:42

    VODACOM, please contact your IT infrastructure and ask them to help you get your ENTIRE network REDUNDANT. Oh, BTW, redundant means there is no single point of failure. Your whole network is a single point of failure. How can u expect people to rely on your service??? it affectes people trying to run a business, trying to do internet banking - wake up please

  • De la Rey - 2011-07-01 09:56

    The way they have stolen my data in the past I believe that this was on purpose, imagine haw many people have to buy new simcards today. Millions and millions of rands profit for Vodacom today. They are shameless, moved my business to MTN. It was a breeze to check if all my cards were Rica'd.

      PlayOn - 2011-07-01 16:31

      How on earth could Vodacom make money from you if you couldn't make calls or use 3G? In fact, Vodacom LOST millions and millions of rands in revenue due to the network failure. I work for Vodacom and no, we do not steal data from our users. Day by day we try to become a better company who want to serve our users in a better way. Unfortunately we are dealing with (a) technology which can fail at times and (b) a country where theft and vandalism is a major problem for telco's. Believe me, there is no 'hidden agenda' in Vodacom.

  • Gary Jurgens - 2011-07-01 10:33

    Chuck Norris RICA'd his cell today and the whole of Vodacom went down!!

  • Strawberry - 2011-07-01 11:08

    It's Friday, just after 11am and I still have no signal. Will I still receive smses sent to me during the outage?

      Alex - 2011-07-01 14:12

      ...i didnt get the apology, because my network died... i wonder if vodacom did business with the chinese? WHO-ARE-THEY? ( must have given them faulty equipment. )

  • longgone - 2011-07-01 16:01

    Alex you are such a clown. Do not run the chines down. Firstly have you ever been to China. No!. Secondly in the next year you will see equipment and other electronic gadgets coming from China that is already worrying the big companies in the Western world. You seem by your picture to be Indian Decent. if you are China like it has done to African counties given vast amounts of money to get this country some help. Do not bite the hand that feeds you. By the way I use an Indian company here in West Africa. They are at times useless. I therefor use MTN as well.

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