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Phone firms told to amend contracts

Jul 18 2011 07:27 Sapa

Company Data

TELKOM SA SOC LIMITED [JSE:TKG]

Last traded 50.22
Change 0.78
% Change 0.02
Cumulative volume 701315
Market cap 26.15bn

Last Updated: 24/07/2014 at 04:20. Prices are delayed by 15 minutes. Source: McGregor BFA

VODACOM GROUP LIMITED [JSE:VOD]

Last traded 127.69
Change 1.59
% Change 0.01
Cumulative volume 1014172
Market cap 189.00bn

Last Updated: 24/07/2014 at 04:27. Prices are delayed by 15 minutes. Source: McGregor BFA

MTN GROUP LIMITED [JSE:MTN]

Last traded 222.80
Change 0.4
% Change 0.00
Cumulative volume 3299708
Market cap 412.16bn

Last Updated: 24/07/2014 at 04:28. Prices are delayed by 15 minutes. Source: McGregor BFA

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Johannesburg - South Africa's four primary cellular network operators and two fixed-line providers will have new customer contracts that are compliant with the Consumer Protection Act in place within the next three months, according to Business Report on Monday.

This came as national consumer commissioner Mamodupi Mohlala prepared to sign consent order agreements this week with each of the companies. These agreements are legally binding and a fine of R1m or 10% of annual turnover could be imposed if they are breached.

Mohlala said that over the past two weeks the commission had reviewed all contracts provided by the individual companies and none of the contracts were compliant with the act. This, despite the fact that it had been in the pipeline for the past five years and its implementation was postponed from September last year to April this year.

She said that in most cases about 75% of the cellphone contract terms and conditions would have to change.

Companies would have to change their billing systems, marketing approach and their staff would have to be educated and more skilled, which would require more spending on human resources, she said.

"There is nothing untoward… we are aligning South Africa with international best practice."

Mohlala said Cell C, Telkom [JSE:TKG] and 8.ta would have their contracts amended by the end of September, Neotel by next month and MTN Group [JSE:MTN] and Vodacom both expected to have amended their contracts by the end of October.
vodacom  |  cpa  |  mtn group  |  neotel  |  telkom  |  mamodupi mohlala
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