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Johannesburg - Mobile telecommunications group Vodacom Group [JSE:VOD] said on Tuesday that it would change the way its call centres are organised.
The group stressed that no retrenchments would take place due to its plans.
Vodacom said that in order to establish centres of excellence with specialist call centre providers, about 1 000 call centre agents contracted to the group via third parties would be contracted to those call centre specialists.
"There will be no changes to the remuneration and benefits of these staff," the group said.
About 275 staff would be redeployed within Vodacom, it said.
Portia Maurice, chief officer of corporate affairs, said: "We have worked very hard with specialist call centre suppliers to focus knowledge and skills in specific centres of excellence, which will result in an improvement in our customer experience."
She said Vodacom also needed to "make sure that we are positioned to deal with growth in the range of services that we offer customers, especially data services."
"We have made every effort in planning this change to ensure that there are no job losses," Maurice said.
The group stressed that no retrenchments would take place due to its plans.
Vodacom said that in order to establish centres of excellence with specialist call centre providers, about 1 000 call centre agents contracted to the group via third parties would be contracted to those call centre specialists.
"There will be no changes to the remuneration and benefits of these staff," the group said.
About 275 staff would be redeployed within Vodacom, it said.
Portia Maurice, chief officer of corporate affairs, said: "We have worked very hard with specialist call centre suppliers to focus knowledge and skills in specific centres of excellence, which will result in an improvement in our customer experience."
She said Vodacom also needed to "make sure that we are positioned to deal with growth in the range of services that we offer customers, especially data services."
"We have made every effort in planning this change to ensure that there are no job losses," Maurice said.
