Johannesburg - BlackBerry users affected by the recent
outage should seek recourse from the National Consumer Commission, Business Day
reported on Thursday.
Commissioner Mamodupi Mohlala said consumers would find
protection under sections 55, 56 and 61 of the Consumer Protection Act, which
provided rights on the quality of goods, and liability for damage caused by
goods.
Everyone who was involved in the value chain could be held
liable in terms of section 61 of the act.
Some commentators said this might be difficult because the
system failure occurred outside South Africa.
BlackBerry traffic is routed through two main centres, in
Waterloo for North America, and in Slough, southern England, for Europe, the
Middle East and Africa, Business Day continued.
Mohlala said consumers who had bought their BlackBerry
handsets after April could return them and demand another brand with an equal
value, or a refund because the service promised was not delivered.
The commission had received one complaint so far.
Meanwhile, services appeared to have resumed on Thursday.
According to a statement on BlackBerry's South Africa
website the company was working on clearing up the message backlog.
Comment was not immediately available on the company's
approach to compensation.
There were around two million BlackBerry handsets in South Africa - around 70% of the local smartphone market.