• M2M money train

    SA's biggest mobile operators have found a new revenue stream, says Gugu Lourie.

  • Customers as experts

    Some M4Jam micro jobbers are now helping others to refine their ability to make money.

  • Sticking it to Sanral

    The time is now for citizen-centric leadership to stop the road to ruin, says Mandi Smallhorne.

Data provided by iNet BFA
Loading...
See More

BlackBerry rejects return rate of Z10

Apr 12 2013 16:27 AFP

The new touch screen BlackBerry Z10 smartphone. (Lefteris Pitarakis, AP)

Related Articles

BlackBerry posts profit, Z10 a hit

PriceCheck up for app of the year

BlackBerry reinvented

BlackBerry gets biggest order ever

BlackBerry updates social apps

Blackberry

 

Montreal - Smartphone maker BlackBerry on Friday slammed as "false and misleading" a brokerage research note which claimed consumers were returning the new Z10 handsets at a high rate.

The Waterloo, Ontario, firm said it would ask US and Canadian stock market regulators to investigate the basis for the note which was issued this week by Detwiler Fenton.

"Sales of the BlackBerry Z10 are meeting expectations and the data we have collected from our retail and carrier partners demonstrates that customers are satisfied with their devices," said BlackBerry chief executive Thorsten Heins.

"Return rate statistics show that we are at or below our forecasts and right in line with the industry. To suggest otherwise is either a gross misreading of the data or a willful manipulation. Such a conclusion is absolutely without basis and BlackBerry will not leave it unchallenged."

BlackBerry said Detwiler Fenton refused to make either its report to investors or its methodology available to BlackBerry, even after the company said the findings were false.

"These materially false and misleading comments about device return rates in the United States harm BlackBerry and our shareholders, and we call upon the appropriate authorities in Canada and the United States to conduct an immediate investigation," said BlackBerry chief legal officer Steve Zipperstein.

"Everyone is entitled to their opinion about the merits of the many competing products in the smartphone industry, but when false statements of material fact are deliberately purveyed for the purpose of influencing the markets, a red line has been crossed."

The Z10, which is the company's first smartphone using the new BlackBerry 10 platform, went on sale this year in a crucial test for BlackBerry, which has been fading rapidly against rivals from Apple and those using the Google Android operating system.


Follow Fin24 on Twitter, Facebook, Google+ and Pinterest.

blackberry
NEXT ON FIN24X

 
 
 

Read Fin24’s Comments Policy

24.com publishes all comments posted on articles provided that they adhere to our Comments Policy. Should you wish to report a comment for editorial review, please do so by clicking the 'Report Comment' button to the right of each comment.

Comment on this story
23 comments
Add your comment
Comment 0 characters remaining
 

Company Snapshot

We're talking about:

Money Clinic

Money Clinic
Do you have a question about your finances? We'll get an expert opinion.
Click here...
Loading...