Publications
Partners
Cape Town - The 2014/2015 financial year proved to be another good one for the Business Process Outsourcing (BPO) and contact centre industry in the Western Cape, with over 4 400 new jobs created through foreign investment.
As a region, the Western Cape accounts for approximately 60% of all international BPO jobs in South Africa with approximately 16 000. Of this number, over 10 000 have been produced in the Western Cape over the past three years with further growth expected in 2015 and beyond.
“This is a wonderful achievement and is testament to the hard work of both the public and private sectors in making the region an investment location of choice,” said Gareth Pritchard, CEO BPESA Western Cape.
“Although domestic operations still make up the majority of jobs in the region, almost all recent job growth has come about through foreign investment, a trend we see continuing in the future,” added Pritchard.
“Cape Town offers a very compelling value proposition for international BPO business. We are able to offer significant cost savings: we are perfectly positioned to service the European, Australian and North American markets and, most importantly, have an amazing talent pool at our disposal. It is the quality of our people that sets us apart,” said Cape Town Mayor, Patricia De Lille.
International outsourcers working out of the Western Cape include Capita, Merchants, Mindpearl, Teleperformance, Serco, WNS, Webhelp as well as various international brands such as Asda, Amazon, Bloomberg, Engen, iiNet, 02, Qantas, State Street, Shell, Shop Direct and Vodafone.
“If you work in the BPO sector, South Africa is an exciting place to be right now. The dramatic global shift in the service sector to quality rather than quantity matches our capability perfectly, reflecting in the growth we have seen. There is no doubt that the Western Cape’s cosmopolitan nature and success as a tourist destination has also opened people’s minds to the region as a world class customer service destination, said Lisa Roos, Business Development Director Merchants.
Alan Winde, Minister of Economic Opportunities in the Western Cape, stressed that the Western Cape Government is committed to supporting areas that make a real difference to the people of the region.
