Fin24

Standard to complain against FNB ad

2012-02-23 18:13

Johannesburg - Standard Bank Group [JSE:SBK] said it is to lodge a complaint with the Advertising Standards Authority (ASA) against First National Bank for misleading advertising.

This followed advertisements by FNB in which it claims to be the only bank to offer free online, cellphone and telephone banking.

Standard Bank said it also offers free cellphone, online and telephone banking and had lodged a similar complaint against FNB with the ASA in March 2003.

"At the time FNB acknowledged that it was not the first bank to offer free internet and telephone banking and undertook to retract the claim 'from all FNB's current and future advertising'.

"The ASA directorate accepted FNB's undertaking."

Standard Bank added that in its latest advertising, FNB also claims it was the first bank to offer an account with no monthly management fee.

"Standard Bank's Mzansi account, which was launched on October 25 2004, has never had a monthly management fee."

Peter Schlebusch, chief executive personal and business banking at Standard Bank SA, said customers have the right to know the true facts.

"FNB's advertising is clearly misleading and factually inaccurate and should be withdrawn," he said.

Comments
  • lydonmcg - 2012-02-23 19:12

    And Standard Bank just sucks.

      Pieter - 2012-02-23 20:18

      I agree

      Pieter - 2012-02-23 20:22

      Can't wait to tell standard bank I WAS YOUR CLIENT - after 33 years

  • tumelo.mosikare - 2012-02-23 19:12

    Since when does Standard Bank offer free online banking... I pay a monthly fee for these services com'on, they should either step up or shut up!!!

      Pieter - 2012-02-23 20:20

      Me too pating monthly for their services

  • nhlenganem - 2012-02-23 20:56

    I am a Standard Bank account holder and i'm not paying for cellphone, internet and telephone banking. FNB should stop their dirty tricks

      Jackie - 2012-02-24 14:51

      u are right Nhle, people who complain are hust lacking informatio, i also get this services for free at STD BNK

      Sam - 2012-02-25 23:41

      What dirty tricks? ALL of FNB's customers get free Internet banking, but only SOME of Standard Bank's.

  • Chirpper - 2012-02-23 21:08

    Sour grapes Stadard bank. I

  • jacques.beyers - 2012-02-23 21:29

    Stranded Bank, I was also one of you clients since the 1980's, but your service sucked so much that I moved over to FNB, and I've been happy ever since. You are a useless bank, staffed by apathetic, degenerate, unmotivated and lazy staff. Your fiscal policies are out dated, and your Internet offering lacks any initiative. I suppose Stranded Bank, like ABSA, connect to FNB's website every Monday morning to see what new content you can copy and plagiarize as your own.

  • Gerald - 2012-02-23 23:59

    FRB has reduced security drastically on ib from the #1. They discontinued Digitags and just when youre getting used to OTPs... snip! All you need for an clearnow eft is id&password -no further hoolahoops. That makes it worse than ASA's word game, or even shameful NBK who needs both pw+pin. *Free internet banking? A lesson in you get what you pay for.

      Theo - 2012-02-24 07:09

      r u talking english because somewhere along the line i seem to be missing something. Sorry but I made grade 12 30+ years ago

      jacques.beyers - 2012-02-24 19:06

      FNB did that to cut down on banking costs, so that the consumer pays less for Internet banking transactions. The only thing they cut was the login One-Time-Password. When you do any form of banking transaction, you still get an OTP by sms or email. FNB FTW!

      Sam - 2012-02-25 23:43

      You have seriously misunderstood the new system, Gerald. Go and do some homework and you will see it's all still totally secure.

  • Roger - 2012-02-24 07:52

    Looks like some of these people are brainwashed by Steve. I also have all those things for free at standard bank. I recommend people do some investigating if they are paying. There are plenty of different products available. For instance If you compare the two basic Cheque account from both: I have unlimited EFT's Card swipes etc. I do pay a monthly fee for this, but evrything else is free. This directly from the fnb website: "How does this option work? You are charged for each transaction at the APPLICABLE FEE." These fee's are conveniently hidden away. I advise everyone to check their statements with FNB and see if everything is really "for free"

      npretorius2 - 2012-02-24 07:59

      I was with Standard bank for a few years, switched to FNB about 3 years ago. Best move ever. My banking fees are half what they were back then even though I do 5 times more transactions now. I earn more eBucks monthly than the amount I spend on bank charges.

      Roger - 2012-02-24 08:13

      @npretorius2. That might be the case with you. All I am saying is that you might not have been on the correct package. I have compares the two basic cheque account from the websites below. Clearly everything is not free at FNB, in fact in that scenario more expensive that SB. Also the issue with the articvle is false advertising, which is clearly the case. Claiming that you have the first account with no fees whilst SB have had it since 2004 & claiming free internet & cellphone banking while SB has the same is not clever at all. Seems like Steve didnt do his homework. That in anyones book is in fact false advertising.

      jacques.beyers - 2012-02-24 19:07

      Does your bank allow you to buy cellphones, laptops, iPads, etc. at 0% interest??? I seriously doubt it. Stranded Bank is still in the stone ages.

  • Roger - 2012-02-24 08:01

    One Account (an additional fixed monthly administration fee of R165.00 applies) R95.00 R95.00 (10 qualifying transactions) R11.75 = from FNB's Website 89 pm Unlimited transacions = from SB's Website You can unlike if you want. Proof is in the Pudding.

      Kabelo G Phoku - 2012-02-24 09:57

      @Roger not according to the link below... http://mg.co.za/article/2011-10-20-absa-is-sas-most-expensive-bank-says-solidarity/ Get your facts right.

      Roger - 2012-02-25 07:44

      I never said who is most expensive???? I compared two basic cheque accounts from the two banks in question. I never claimed that SB is cheaper in every regard, that is why I advised people to find the right option for them & to check their statements to see if FNB is really free as they claim. Lets not forget that the issue with the article is false advertising.

      Roger - 2012-02-25 07:46

      And like I said the info was obtained from FNB's website. So if you say I don't have my facts right phone Steve and tell him that his website needs a revision. If you cant find it I will be happy to post the link. They cunningly try to hide the costs away on their site.

  • Kevin - 2012-02-24 08:30

    I Moved all my accounts from Fnb to standard bank....fnb has no representation for there clients....they almost closed my business down with there bad attitudes and dealings with us... kw Tableview

  • bronwyn.evans - 2012-02-24 09:21

    Standard Bank is doing their best to close my business down. I have lodged a complaint as ASA against their Moving Forward Campaign. They move people forward into liquidation.

      Reynold - 2012-02-24 10:28

      Standard bank will liquidate everything you have, including your mother-law to get their money. My fees at standard bank is crazy. This whole issue just made me realise that i should change back to FNB because i got use to STD Banks bad service.

  • frans.grobler3 - 2012-02-24 09:35

    Standard Bank Sucks big time!!!!!!!!!!!!

  • Kabelo G Phoku - 2012-02-24 10:55

    Customer service @SB is pathetic... My fiancée had a personal loan with them, paid it up before contract expired based on settlement balance which was given to her by SB. SB failed to close the accnt, harrassed her with sms's, phone calls and threatening to take action against her(black list). @FNB, amount of ebucks i get every month pays my banking fees. Basically I pay nothing on my cheque accnt. Technology @FNB is WOW, FNB App, get 1Gig of data monthly just for being a customer, make free calls to any FNB call centre through FNB app. What more could u ask for?

  • Sam - 2012-02-24 12:53

    From Standard Bank's website: How much does Standard Bank Internet Banking cost? There is a monthly subscription fee of R21, including VAT Plus current account holders, (sum)1, bluebean and Business AutoBank cardholders do not pay a monthly subscription fee There is no charge for viewing and printing account balances and statements Inter-account transfers and account payment fees are the same as those for other self-service payments From FNB's website: With Online Banking you have access to a one-stop shop that is easy to use, intuitive and tailored to your personal needs. It is a simple, convenient and secure way of doing your banking; and subscription to Online Banking is FREE of charge. So what's Standard Bank on about?

  • Karin - 2012-02-24 12:55

    And if you for whatever reason find yourself in some finacial difficulty, you no longer qualify for your "benefits" like E-bucks etc.

  • Aadil Gani - 2012-02-24 13:56

    Steve works @ standard bank

  • nadia.chotu - 2012-02-24 15:22

    And whilst everybody is on about Std Bank vs FNB,I have to say that Standard Bank's adverts suck. More espeacially these latest ones that are being flighted on TV. "it's suits like you"/ "I'll stitch it up" It grates my nerves. Really Standard Bank??? That is how you percive your market- as a bunch of lowlifes that cannot string a proper sentence together. To add insult to injury,the statements are for the benefit of the viewers, translated from colloquial english to formal english. If I was a business person banking with Standard Bank, I would be very offended!

  • Ndumiso - 2012-02-24 23:45

    std bank shld give its clients better service particularly cellphone banking and e-wallet services and stop crying. It is a public secret that fnb is taking the banking sector by storm

  • Leonard - 2012-02-25 08:48

    Standard Bank as the name implies – standard, in fact, far less than standard. They are clutching at straws, maybe a case of sour grapes. FNB are a far more innovative, dynamic and caring Bank than Standard could ever hope to be. Standard have opted for some dirty play to discredit FNB in an attempt to hide their apparent inability to compete with a Bank that is streets ahead, from customer service to innovative well priced products. Standard Bank has really been lost in time – the silly flag logo and corporate colours that have never changed and even more silly slogans. It seems as though they are unable to renew themselves and are ripe to die a slow and painful death. They appear to be so absorbed in the competitions success that even their Executive Management are prepared to “knock” FNB on National Television. How low can you stoop? Shame on you Standard Bank, childish, social networking tirades, do not belong in the corporate world. Maybe you should focus your energies internally and spend some productive time in your boardrooms, strategising and finding honest ways of competing.

      Sam - 2012-02-25 11:28

      Haha - Sub-Standard Bank. How about that?

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