Johannesburg - First National Bank (FNB) on Tuesday announced a new offering: cash withdrawals using cellphone banking.
A first in South Africa, the option will allow FNB cellphone banking customers to withdraw cash directly from their FNB accounts at an FNB ATM without the use of any bank cards.
CEO of FNB Cellphone Banking Solutions Ravesh Ramlakan said: "The increasing number of South Africans choosing to bank via their cellphones is evidence of the channel's ease of use, safety and convenience."
"In developing Cash Withdrawal it was with the intention of providing our customers with 24-hour access to their cash - even without the use of a bank card," Ramlakan said.
Ramlakan explained that cash withdrawal using FNB Cellphone Banking works similar to a bank card, except that customers no longer need to use their bank cards to withdraw cash.
To withdraw cash using cellphone banking, customers need to log on to cellphone banking and select the banking option. They then have to select withdraw cash, and then the account from which they want to withdraw cash ie cheque account, savings account, etc.
Once the transaction is completed, the customer receives an SMS with a temporary ATM PIN to use at the ATM. "For security reasons, the temporary ATM Pin has to be used within 30 minutes of receipt and can only be used once," said Ramlakan.
"We've monitored customer behaviour and have found that they often have to enter a branch to get cash because they've left their bank cards at home. Now, when you forget your purse or wallet at home, or just quickly need cash for life's little emergencies, you can simply use your cellphone," he said.