Share

Further IT glitch hits UK bank customers

London - Britain's Lloyds banking group apologised on Sunday after many of its debit card customers were left unable to access their money following a server hitch.

The financial institution, Britain's largest retail bank group, later said it had fixed the problem that left customers of its members - Halifax, Lloyds, Bank of Scotland and TSB - unable to use debit cards or automated teller machines (ATMs).

"We apologise that earlier today, between 3pm and 6pm, some customers were unable to complete their debit card transactions," said a tweet from Lloyds Banking Group.

"Although the majority of transactions were unaffected, we are very sorry for the inconvenience that this will have caused.

"At the same time, some customers encountered problems at approximately half of our 7 000 ATMs. This was resolved by 7.30pm, and all of our ATMs are now working."

TSB chief Paul Pester earlier took to Twitter to apologise for the glitch.

"I'm working hard with my team now to try to fix the problems," he said, explaining that two of the seven servers used to process the bank's debit card payments had malfunctioned.

"It'll take a while to sort the backlog," he added. "Sorry. Customers may have problems for an hour or so."

IT problems have recently plagued UK banks. Shortly before Christmas, a technical fault meant around 750 000 Royal Bank of Scotland customers were unable to use their credit and debit cards.

We live in a world where facts and fiction get blurred
Who we choose to trust can have a profound impact on our lives. Join thousands of devoted South Africans who look to News24 to bring them news they can trust every day. As we celebrate 25 years, become a News24 subscriber as we strive to keep you informed, inspired and empowered.
Join News24 today
heading
description
username
Show Comments ()
Rand - Dollar
19.06
+0.8%
Rand - Pound
23.86
+0.4%
Rand - Euro
20.45
+0.5%
Rand - Aus dollar
12.45
+0.3%
Rand - Yen
0.12
+1.0%
Platinum
917.60
+0.6%
Palladium
1,011.50
+0.7%
Gold
2,325.52
+0.4%
Silver
27.40
+0.9%
Brent-ruolie
88.02
-0.5%
Top 40
68,791
+0.3%
All Share
74,744
+0.3%
Resource 10
62,137
+2.8%
Industrial 25
103,215
-0.8%
Financial 15
15,874
+0.2%
All JSE data delayed by at least 15 minutes Iress logo
Company Snapshot
Editorial feedback and complaints

Contact the public editor with feedback for our journalists, complaints, queries or suggestions about articles on News24.

LEARN MORE
Government tenders

Find public sector tender opportunities in South Africa here.

Government tenders
This portal provides access to information on all tenders made by all public sector organisations in all spheres of government.
Browse tenders