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Cape Town - First National Bank (FNB) boss Jacques Celliers said in a tweet on Sunday that everything seems to be in order following duplicate transactions on some customers’ accounts.
FNB also said that it will refund clients for any banking fees that occurred as a result of the incident.
Some customers were charged twice for the same transaction, while others had the same amount credited to their accounts twice.
The bank suspended “some online functionality” on Saturday after a flood of complaints from clients over duplicate transactions.
It advised customers to use ATM’s and the point of sale for urgent banking needs, while technical staff were working to resolve the matter.
On Sunday morning Celliers said that everything was looking good.
FNB executive responsible for transactional banking Raj Makanjee confirmed in a statement on Sunday that is was business as usual.
"We once again apologise for the inconvenience caused to affected customers," he said, adding that the matter had been resolved but did not point out to what the exact cause of the glitch was.
"FNB can confirm that all online systems are working normally and advises that all duplicate transactions have been reversed to affected customers," Makanjee said.
Frustrated FNB customers who were unhappy when they found out about the problem on Saturday took to Twitter to vent.
Some are still worried about the matter:
- Fin24
FNB also said that it will refund clients for any banking fees that occurred as a result of the incident.
Some customers were charged twice for the same transaction, while others had the same amount credited to their accounts twice.
The bank suspended “some online functionality” on Saturday after a flood of complaints from clients over duplicate transactions.
It advised customers to use ATM’s and the point of sale for urgent banking needs, while technical staff were working to resolve the matter.
On Sunday morning Celliers said that everything was looking good.
Formal comms will follow but all looking good so far this am wrt resolving yesterday's FNB issues
— Jacques Celliers (@CelliersJ1) July 6, 2014FNB executive responsible for transactional banking Raj Makanjee confirmed in a statement on Sunday that is was business as usual.
"We once again apologise for the inconvenience caused to affected customers," he said, adding that the matter had been resolved but did not point out to what the exact cause of the glitch was.
"FNB can confirm that all online systems are working normally and advises that all duplicate transactions have been reversed to affected customers," Makanjee said.
Frustrated FNB customers who were unhappy when they found out about the problem on Saturday took to Twitter to vent.
Major Fail FNB. Duplicated all transactions 3 July for All customers without notifying them. #FNB #Brandfail @KienoKammies @carteblanchetv
— Shaheen Domingo (@ShaheenDomingo) July 5, 2014This happened several days ago, but I got this SMS a few minutes ago. I'd say #FNB is dealing with an IT train smash pic.twitter.com/oiso9GSd5Z
— Raymond Joseph (@rayjoe) July 5, 2014Duplicate transactions at FNB then clients. Get charged bounced debit order fees this is why I'm closing all three of my accounts with them
— The Real AfroMiaki (@Real_Afromiaki) July 5, 2014Some are still worried about the matter:
Is it safe to use #FNB yet? @Rbjacobs.
— Robyn Silverstone (@RobsSilverstone) July 6, 2014Is it just me or is it extremely worrying what happened with #FNB yesterday? Not a good feeling to have a bank where numbers just disappear
— Nils Körber (@nilskoerber) July 6, 2014- Fin24
