Johannesburg - Clients hoping to cash in
their end of month paychecks at Absa on Friday received a nasty surprise
after the online banking system fell over.
Failures by SA banks to manage the huge migration of customers to
online banking seems to be becoming a regular problem. FNB suffered a
storm of protest in March when its online system suddenly went down,
followed by its cellphone banking service the next day.
An Absa spokesperson said on Friday their system engineers were
busy working on resolving the problem, but by 14:00 the system was not
online yet after being down all morning.
"We are experiencing technical difficulties. We are awaiting
feedback. We are aware it is month end and that a lot of people want to
transact," she said.
An electricity spike was said to have hit FNB's main production and backup system during their March down time.
City Power, however, vehemently denied its system caused the outage.