Johannesburg - Absa, wholly owned by Barclays Africa Group, is making the transition to a fully digital financial services provider.
Absa has committed to actively investing in IT infrastructure and expansion. It has made improvements also having launched its App last year available to both individual and business customers, and being the first bank in the country to trial near field communication payments that let users put cash on their phone to spend in-store.
Arrie Rautenbach, head of retail banking at Absa, said Absa is now in the final phase of refining its operating model with the promise of a radically digitised customer experience.
“Consumers increasingly demand an end-to-end experience and greater consistency when accessing their bank accounts remotely via their mobile, an ATM, their PC or even their iPad.”
"New generation customers like to manage their banking portfolio, functions and fulfilment of banking requests themselves."
Absa has committed to actively investing in IT infrastructure and expansion. It has made improvements also having launched its App last year available to both individual and business customers, and being the first bank in the country to trial near field communication payments that let users put cash on their phone to spend in-store.
Arrie Rautenbach, head of retail banking at Absa, said Absa is now in the final phase of refining its operating model with the promise of a radically digitised customer experience.
“Consumers increasingly demand an end-to-end experience and greater consistency when accessing their bank accounts remotely via their mobile, an ATM, their PC or even their iPad.”
"New generation customers like to manage their banking portfolio, functions and fulfilment of banking requests themselves."