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SA bank fees twice global norm

Jun 20 2007 09:56 Print this article  |  Email article

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Cape Town - South Africans pay more to own a cheque account than anyone else in the rest of the world.

An international study by consultation firm Capgemini and its research partners, including the European financial management and marketing association, assessed South Africa's banking costs for the first time.

The World Retail Banking Report for 2007 would be presented to senior executive officers of local banks and the financial services sector.

This is the fourth study into retail banking.

South African cheque account holders are paying R1 863 a year in fees while the global average is R732.07, the report said. Cheque account holders pay more for payment services than consumers in almost all other countries paid for all banking services in total.

Business Report quotes Capgemini's domestic associate as saying that local users of lower service transactor accounts paid only 15% less than the global average for full-service cheque account customers (R627.56 compared with R732.07).

Stephen Asbury told the business daily that very active current account holders constitute only 8% of all local bank users, yet they pay 28% of all South African bank charges.

The report comes amid a probe by the Jali Commission into local bank charges.

A separate study by PricewaterhouseCoopers released on Tuesday showed that crime topped banks' fear list.

PwC said a new priority, from a list of macro issues affecting bank's operations, coming out of this year's survey is that banks are now placing the issue of crime, followed by recruitment of good personnel, at the top of their lists.

"Banks reported that emigration and inhibiting immigration policies are constraining the availability of quality staff and at the same time they have to address the requirements of affirmative action and employment equity."

Foreign and local banks have different areas of focus, with foreign banks intent on driving revenue growth. They also indicate a far greater commitment to South Africa from their parent companies than a few years ago, but foreign exchange controls in the country remain a concern to them, the study showed.

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Jinsun Sep 12 2007 13:16
Our banks are world class. Try banking in Dubai! Good luck getting your account activated in a month. R100pm is nothing for your money being safe and available when and where you need it in a country where carrying cash around is suicide.
 
J Aug 07 2007 08:56
What puzzles me most is that SA banks charge you for depositing money into your account. Meaning, you have to pay the banks for lending money to the them.
 
Aubrey Masina Aug 07 2007 08:56
I had never seen an unlettered comment thann the one posted by Piet above. What has affirmative action to do with bank charges? These charges were even there during the hey days of Volkskas.. Please read.
 
John Aug 07 2007 08:56
I would offer: - We have a very sophisticated banking system, great IT, plenty branches etc, but also a sizeable country to cover? - Crime (one eg: it cost SA banks 20 times more to transport cash compared to European Banks) - Those "cheaper" Banks somehow make more money than ours, and that money must come from somewhere and that somewhere has to be their clients? A main difference is value date gap, which SA banks do not enjoy. - If you still use cheques, do not complain! - Do not be so naive as to believe the Virgin claims. Simply ABSA rebranded. With Barclays that will also change!
 
Johnnie Aug 07 2007 08:56
FirstRand CEO is Sizwe Nxasana?
 
Adam Aug 07 2007 08:56
"South Africans pay more to own a cheque account than anyone else in the rest of the world." "Apart from South Africa, the study looked at banking costs in Japan, India, Croatia and Romania." I never knew Japan, India, Croatia and Romania make up the rest of the world.
 
Lpg Aug 07 2007 08:56
ASnother issue that needs to be addressed is the difference between Interest earned and interest paid. ABSA dont even show the Credit interest rate on cheque a/c statements, only " Refer to branch". This allows them to reduce it without you noticing. Just do some calculations, you will be supprised.
 
Mick Aug 07 2007 08:56
Banks have it good riding the waves of inflation, taking out a triple bonus. Essentially they handle 5-8% more money every year due to economic growth, another 6-8% due to inflation and then they bump their fees up 6-10% every year. The way I read it, they can get 20-30% more in fees every year with our economy growing as it is. Nice!
 
Sam Aug 07 2007 08:56
Why are so many events sponsered by the big banks? Because there are enough access money available. Money that are stolen from our pockets because of misusing of their power. All the big banks fees are on par with each other so who will take the lead to drop bank fees. Well the first guy doing that will get my support!!!
 
Davy Aug 07 2007 08:56
The associated high cost of maintaining one of the largest banking infrastructures in the world - US banks are statebound and European banks serve geographically small countires - as well as a far better ATM network is the root cause. You want convenience, you pay for it. Simple.
 
Ken Aug 07 2007 08:56
Bank clients have known this for a long time, the banks are still denying and defending it. What happened to the FNB proposal to scrap Saswitch fees?
 
Liam Smit Aug 07 2007 08:56
As inane as that sounds it does make sense to do things a bit differently: -Get a credit card* -Use internet banking. -Dont use cheques# -Dont make lots of small payments - you dont need an account with every shop out there! -Investigate all the options. -Pay in a lump sum (cash / debit/ credit card) after you have asked for a discount. -Think before you sign before you buy. *you dont have to spend on credit with it as you can transfer money into a credit card account. #cheque fraud is insanely high in South Africa. This also means dont accept cheques until the money has cleared.
 
exfleeced Aug 07 2007 08:56
Its simple, total exploitation, ensuring the few very very rich CEOs get bigger pay, bonus cheques, Zaki Zacazuma as a director wanting more riches, etc. We need a South African Ralph Nader to take them on. I have been a customer with Standard Bank for 42 yes 42 years without even a thankyou. My money is now kept "under my matress" and the savings on exhorbitant bank fees allows me to buy more things I need. I do not owe anybody anything and I refuse to contribute to the profiteering banks when only a few super rich individuals benefit!!
 
pat Aug 07 2007 08:56
As those with banking shares will tell you, SA banks (the larger ones) are *immensely* profitable...despite crime, international competition etc. This shows that there is plenty of scope to cut bank charges...but they wll never do this as long as there is no alternative for the public, and govt lacks the will to push them. I dont use cheques, but my other charges are insultingly high. If there was an alternative, I would defect in an instant.
 
Robert Kay Aug 07 2007 08:56
Its a pity that the bankers do not read the comments about high charges submitted between yesterday and today. Maybe it will give them an idea of how the S.A. Public feels about their service and charges! Maybe this should be forwarded to them - it might shake them up a bit. Although - I doubt it!!
 
Weeza Aug 07 2007 08:56
Educate yourself on how banks work and the cheapest way to do things and you finds banks are cheap! All may business payments are done via net transfer. R3 each. ie R3 to pay R200000 does not seem much. I pay all my daily shopping with credit card (with money already in it) and hence never pay any fees except the R200 odd for the annual card fee. my only real expence is cash deposit fees and thats thanks to CRIME which has made it so expensive for banks to transport and secure the cash. If you think they milking the public then just buy shares in the banks on the JSE and get all your charges back via dividends!!!
 
Dan Aug 07 2007 08:56
One doesnt need anymore evidence to prove that they are all crooks and thieves. There are no gentle words for how i feel about the banks. we dont need competition commissions and hearings to determine whether they are charging too much. We know they are. I want 5c for every piece of promotional material they send to me for the rest of my life. 5c for every page of my paper statements that they could email to me. R1 for every seat that they sponsor in their rugby stadiums, and R1 for every golf course hole that is sponsored by them. They take MY money and use it to bolster their egos and pay for their golf days. and they take forever to respond to any request. Anger and rage are all i feel for them.
 
Informed Aug 07 2007 08:56
Not too bright, Adam ! Countries like India, Croatia are mentioned as they are developing countries, like good old overpriced SA. The poor grasp of the situation you demonstrate is typical of SA consumers, and a good part of the reason why these situations result in the first place.
 
Fleeced Aug 07 2007 08:56
Banks are intent on exploiting consumers because of their oligopolistic position and hide behind a myriad of vague reasons to justify their profiteering. Every one has a right to make a profit but to exploit people because a few players control an industry is tantamount to theft.
 
Attie Aug 07 2007 08:56
My wife and I recently returned from the UK to open a business in SA. I suspected someone was siphoning money from our account only to find that it was bank charges. We were disgusted. Apart from exhorbatant fees (like charging for an entry to be saved on their database!!) the fee structures are so complex it is difficult to understand. What deeply concerns me is that all the banks are the pretty much the same. This seriously suggests price fixing which is illegal. But can we expect this to change?
 
Maverick Aug 07 2007 08:56
Saurus - you do have a valid point. However the majority of directors and CEOs of the "BIG 4" banks in South Africa are still white who take the BIGGEST pay cheques including stocks and bonuses. I dont think its a matter of racial equality with banking. The nature of their business like any other is to make money. And yes the bank charges are just plain down ridiculous!
 
Arno Aug 07 2007 08:56
I paid more than R1000 in fees on my credit card in one month, without explanation from absa, standard bank thinks that i dont exist, even after I opened my account two days earlier and after providing id and answering all their security questions. why cant we just start suing big companies for screwing us over, like in the rest of the world. large comapnies take advantage of us because they can and because they are protected and not us. whats up with that?
 
Gavin Aug 07 2007 08:56
Its a legacy of apartheid that banks could do as they please. We are reaping the years of apartheid era style business policies which have never been addressed by the current government or regularity authorities. Affirmative action should never be an issue if seen in the light of decades of oppression instituted not only by previous govt but big business in general. Stop whining....lower banks costs to redress pass transgressions and conform to international best practices. Much is owed, we forgive but not forget.
 
Kompas Aug 07 2007 08:56
These bank costs are riddiculous. At Natwest you can get a cheque account for about 14 pounds a year! thats less than R250 a year.Thats with all the bells and whistles.Please can someone inform and educate the masses to help us save on these banking costs.
 
TheoNe Aug 07 2007 08:56
It makes me quite sick to continue to pay these ridiculous charges all the time. The bank takes none of the risk, but are always happy to take the money. This applies to everything, larger loans are always covered by the assets, theft, fraud, you name it. There are two particular areas that make me really hot under the collar: 1) Cheque fraud, you get charged for the refused payment. 2) Internet banking fees. It is ridiculous that a bank should charge so much for using a cheap service. Either way, everything loses except those banks.
 
Jabu Aug 07 2007 08:56
Why is it that when you have R200 in a South African Bank that by the end of 12 months you have R00.00? Is this what banking is? Why should one take his hard earned money to be swallowed by the banks? Internet fee? Rubbish it is free in UK, it is about R19 in SA, these banks are the one crippling our poor people. Tell me why should I bank if I will lose so much money! In my opinion a bank is where I deposit money and expect a return, not a loss. Perhaps it is a gambling area!
 
Duane Dibbley Aug 07 2007 08:56
Pure unmitigated greed. You can argue this one any way you like but in an uncompetitive market where business controls the consumer this is the only outcome.
 
Paul Aug 07 2007 08:56
High charges are the result of banks profiteering to the detriment of its customers. Even if labour costs in SA are higher than elsewhere, the huge number of complex bank charges SA consumers are forced to pay either means that the banks here are highly inefficient (and what modern business could allow that?) or they are making money by overcharging for basic admin processes. The only way this will change is via Government intervention, competition and people power…search for cheaper banking options as they do exist.
 
Piet Aug 07 2007 08:56
There are clearly three reasons for the exorbitant bank charges: 1. lack of real competition (and probably collusion?) 2. bureaucratic and regulatory hassles when changing from one bank to another 3. the high cost of crime
 
VPN Aug 07 2007 08:56
This one really gets me... You pay if you happen to transact using cash, cash handling fees. This seems to me as really ironic, worst than the investment brokers taking their commission off the top. You pay for having the account, each account mind you, pay for depositing, pay for withdrawing, pay for transacting via the ATMs and receive almost nothing for a positive balance, sounds like a good business to me. However, stay or go that too is our choice. Take advantage of a bank that pioneers free / cheap banking and then only will the others follow. Remember change comes at your discomfort not at your comfort of staying with the one that rips you off.
 
Nedrip Aug 07 2007 08:56
Nedbank charges me around 400 a month for may accounts. This is, coupled with their s%$t service. What can we do?
 
Synaps Aug 07 2007 08:56
I think we should simply take our money and keep it somewhere safe. Banks are taking our money just like robbers, just stealing in another form - ridiculous charges. if you leave your money inthe bank, you will end up with nothing. If you put it in your safe, at least you know it will be there at the end of the day.
 
SN Aug 07 2007 08:56
I required a letter from the Foreign Exchange counter of Std Bank for visa purposes indicating the amount of funds which will be available to me while I travel overseas. They indicated to me that this letter would cost me R47.50. I agreed to pay the fee as I required the letter with some urgency. I wrote to the bank and was ignored. I placed a complaint on www.hellopeter.co.za and Std Bank refunded my fee as all that was necessary to produce the letter was to look up my credit card account limit on the computer and enter that limit into the correct field in the letter. In fact, they simply asked me how what the amount was and just entered that value in the letter. Clearly they agree that this is a trivial task and refunded my fee, but still profit from those who do not complain about this.
 
John Aug 07 2007 08:56
Lets wait for the commission before we jump to conclusions: - We have a VERY sophisticated banking system by any standard. - Crime - as an eg it costs our Banks 20 times more to transport cash compared to European Banks. They also do not have to buy new ATMs every day. They also do not have the security systems we have. They do not have the distances we have. - These "cheap" Banks make more money than our local Banks, and that money comes from only one place - their clients! There are hidden issues, the main being a value date gap, which SA Banks do not benefit from. - Incredible regulation - worse than Europe! - Exchange Control - leads to lots of paper and staff - Very fancy branches? Not sure why? - You can save a lot by banking smarter! I havent used a cheque in 3 years? -
 
Le Cart Aug 07 2007 08:56
4 big banks. Surely competition would have brought prices down. Prices do not go down. This implies that there is no competition.
 
Heavy-Harted Aug 07 2007 08:56
It would appear that some banks have used the opportunity to advertise. In my case, part of the payments that are received are in cash. An amount of approxamately R100 000 pm. There is no other option than receiving cash. The cash handling fee is exhorbitant. The bank is not interested in relooking at the matter
 
Somin Aug 07 2007 08:56
As people we have a habit of complaining but do nothing about it. There are enough alternatives in the banking industry that offer cheaper fees than the big 4. There is Go Banking which tookover I-can-online and 20twenty ideas & whose bank while you shop concept is big overseas and which is atleast 50% cheaper than these 4 banks, but still offers same service and better convenience. There is Capitec, small but very cheap. If you are not happy then vote with your feet and move to these banks. No-one forces people to go to the big banks.
 
richard Aug 07 2007 08:56
Thanks Somin For the advice of changing over to another bank. Have been with Standard for 10 years, but the fees are too high! I am moving over everything, house bond, Credit card and cheque. Man, I am just a normal worker and cant see why I have to pay up to R400 in one month for transactions. It seems like if I just sneeze they deduct money. And forget about a response when enquiring. This is money I can use to get a life policy. And this one time password is a forever hassle. I am working offshore, and the more I try to explain to the bank that cellphones dont work offshore or if you out of the country, the more they insist. Its now more than 6 months and I can,t use my internet account to add beneficiaries because I never get a password thru email. Now I am just stopping it once and for all. Cheers Richard
 

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