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Johannesburg - Cellphone companies will now be fined if the Independent
Communications Authority of SA (Icasa) finds that their network
quality has dropped.
In a statement on Friday, Icasa said the End-User and Subscriber
Service Charter Regulations 2009 would come into operation within
30 days from the date of publication in the Government Gazette.
"It is envisaged that these regulations will be published in the
Government Gazette by midday today [Friday]," Icasa said.
According to the regulations, cellphone companies have to ensure
that they achieve an average of 95% network service
availability, over a period of six months.
In addition, the percentage of connectivity failure rate must
not exceed an average of three percent of all connections over a
period of six months.
Icasa said regulations demanded that cellphone companies had to
maintain an average of a 90% fault clearance rate for all
faults reported within three days.
It added that cellphone companies should - within seven days
upon receipt of a request - notify and provide full reasons to
qualifying service applicants where they were unable to provide
service within the period.
Icasa said cellphone companies had to prepare and submit to it
six monthly reports on the standards as prescribed.
- Sapa